On top of that, there are a lot of international sellers, so time zones come into play.įor multiple reasons, it’s best to contact a seller using Etsy messaging, not the phone. It’s also easier to keep messages about orders on Etsy in one place so that we can refer to them quickly and no details will be missed.Īnother thing to remember is that most Etsy sellers work from home, so it might not be easy to talk on the phone if there are family activities going on in the background. The seller might ask you to contact them on Etsy for that reason. If they have a website that has a customer service phone number you can use that, but Etsy has rules about not taking conversations off of the Etsy messaging system. In general, most Etsy sellers prefer not to receive phone calls for a few reasons. Video can’t be loaded because JavaScript is disabled: The trick to contacting Etsy help and support when they make it hard to figure out! () Click to watch the video Try to work it out with the seller first because most of us are willing to try to help with situations that we can help with. The Etsy Conversations Podcast community is a giving community which operates on the premise that no matter where we are in our Etsy journey we can all provide some value and help each other to become better Etsy sellers. If you’re having a problem with the seller, you can open a case with Etsy if you’ve contacted the seller and they don’t respond in 48 hours.īe aware, though, that opening a case with Etsy might end up with them closing the case in the seller’s favor, so it’s not a guarantee of getting a refund. The one thing that I would advise is that Etsy email is extremely unreliable and slow, so try to avoid that if at all possible.Īnother option if you’re a customer would be to try contacting the seller if you’re trying to get information about a transaction. If a call doesn’t answer your question, you might want to try Etsy chat. ![]() However, I once spoke to a customer service rep on the phone who told me that they’re trained in one specific area, and if they get a question outside of that they might have to direct it to someone else, so you might not get a straight answer if you go off-topic.Įven if you can find the number for a callback, it might not be too much help. Etsy’s support options aren’t always the same for every topic that they have on that page, so it’s worth poking through to see if you can find the callback option even if you don’t see it at first. If the option isn’t there, you should look through the other topics on that page to see if it shows up under a different topic. The phone call request usually gets a pretty fast response, so if the option is there you should expect Etsy to return your call fairly quickly. The direct link is here: Request support from Etsy. To request a callback from Etsy support, you’ll need to go to and find their support page. How to ask for a phone call from Etsy Customer Service. To see the entire affiliate policy click here. ![]() Some of the links in this article are affiliate links that will pay me a small commission if they’re used to purchase something. Can you contact an Etsy seller by phone?.How to ask for a phone call from Etsy Customer Service.
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